Competing with Big Business

Competing with Big Business

When you run into a large competitor, do not count your company out. Your small company can play with the big boys if you use certain tools to your advantage. It turns out that the story about David and Goliath still hits a nerve today. A recent survey of small...
Boosting Your Net Promoter Score

Boosting Your Net Promoter Score

If you’re in a business where long-term relationships matter – and that’s most businesses – then a company-wide plan for improving your Net Promoter Score (NPS) is worth considering. A previous post introduced NPS, explained how it’s calculated, and described how a...
Ten Commandments for Family Businesses

Ten Commandments for Family Businesses

Family businesses have always been a force in the U.S, but you may not have realized the degree of impact these companies have on the economy. According to PeakFamilyBusiness.com: Approximately 90% of U.S. businesses – more than 17 million – are owned or controlled by...
Nine Steps to Better Referrals

Nine Steps to Better Referrals

There are three fairly obvious ways to grow your business: Find new customers Sell more to existing customers Acquire another company and its sales volume. All three are legitimate growth strategies that can work for companies in nearly every industry. Any of the...